Frequently Asked Questions
Everything you need to know about your bybente beauty experience.
Are bybente products cruelty-free?
Yes, we are committed to ethical beauty. All bybente products are 100% cruelty-free and are never tested on animals at any stage of production.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or tested.
Are your beauty products suitable for sensitive skin?
While our formulas are designed to be gentle, we recommend checking the full ingredient list on each product page and performing a patch test before full application.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.